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Guarantees

Read this page to get better acquainted with our Guarantee Policies.


We know the quality of our product, this why we offer the kinds of guarantees that you hardly met before!

 

Six months Repayment guarantee for every LED and Home Lighting Products!

 

If you are not satisfied with one of our Home Lighting, LED, or Vehicle LED products, for any reasons, all you have to do is to inform us by the form below. We will not ask for a Withdrawal Statement, as soon as the product will get back to us, we will transfer back the full purchase price within 8 days to a bank account of your choice. Is it problematic for you, to send back the product? We will help you even with that! For 990 Forints, we will bring back the product in question from you. Did you purchase in the name of a company? No Problem! This repayment guarantee is offered for non-consumer companies until 200000 Ft total order amount.


One Month Repayment Guarantee for all the other products (except Special Lamps and Standard Halogen Lamps)


If you are not satisfied with one of our other products, except Special Lamps and Standard Halogen Lamps) for any reasons, all you have to do is to inform us by the form below. We will not ask for a Withdrawal Statement, as soon as the product will get back to us, we will transfer back the full purchase price within 8 days to a bank account of your choice


Home Guarantee Notice for LED Products


Premium Guarantee
We think that you will not need it but if you do, we will pay the shipping price. Our 0 Fts Home Guarantee Service is provided for those customers who online ordered a given product by outshipment at Lumenet, in the time period of the home of guarantee. Our Home Guarantee Service is applicable for any of our LED or Vehicle LED products, for individual or company customers as well. You can check out the time period of our voluntary guarantee at the given product page. For example: Osram LED Star line: 3 years, Osram Parathom line: 4 years, Osram Parathom Pro line: 5 years, Philips Corepro: 2 years, Philips Master line: 3 years.


We will not ask for a Withdrawal Statement, as soon as the product will get back to us, we will transfer back the full purchase price within 8 days to a bank account of your choice.


After filling out the guarantee registration form, our colleagues will get in contact with you, usually by the next day.
Our 0 Fts Home Guarantee Service is provided only for those products that were ordered to a Hungarian address and the changed address is Hungarian as well. We advise you to keep safe your block for the products that are covered by our 0 Fts Home Guarantee Service. But it is not a necessary requirement because we can check it as well.


But it is very useful to keep the order confirmation email in your email account because that makes it easier for you to check the order code and the date of the purchase.
When you report a failure, we will get in touch with you in two days at most, to discuss the shipment of the guaranteed products and other optional necessities. At the discussed time, our courier will take from you by item the failed product(s) and give you by item the new products.


Because the world’s biggest lighting technology manufacturers continuously better their products, we reserve the right that in given cases we will give back the “successor” of the purchased product. That usually means that the new product that you get has the same energy consumption, the same color temperature, the same form, but because of the upgrades, it is state-of-the-art.


The Details of our Voluntary Guarantee at Lumenet


The lamps and other distributed by Light1 Shop Kft, the operator of Lumenet are not under the cover of mandatory guarantee, that is the 151/2003 number Parliament regulated one-year guarantee is not applicable for these products. However, many of the products distributed by Light1 Shop Kft operator of Lumenet have guarantees given by the manufacturer (e.g. Osram, Philips Eglo) or Light1 Shop Kft itself.


The gist of the voluntary guarantee is that the consumer is given a time period that is longer as mandated by law, to find out and sort out a given occasional problem with the product. Our voluntary guarantee is applicable to Company (so called non-consumer) buyers as well. The Guarantee periods are noted on the product pages of the given product.


Neither the manufacturers (Osram, Philips, GE) nor us cannot offer a guarantee for vehicle lamps (the Osram Life Line is an exception) since the lifetime of these products depend on the voltage level of the given vehicle. Furthermore, we cannot offer a guarantee for standard, halogen and specialty lamps, since their lifetime depends on the control unit.


Our Voluntary Guarantee is only applicable to products ordered from us, this fact is check at every Guarantee notice. If the manufacturer code of the given product is not the same as the digitally reserved code of the product distributed by us, we reserve the right for the denial of the voluntary guarantee.


In case you are in doubt about the guarantee period of a given product, our staff will gladly help you. Very important! We will only accept the failure notice of a given product bought from us through THIS form below.

 

Guarantee Notice


After filling out the guarantee registration form, our colleagues will get in contact with you, usually by the next day.

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