3 Years Home Guarantee
We know what we sell, so we wholeheartedly give you guarantees that you hardly ever met before
For this product we will give you a 3-year Guarantee
We think that you will not need it but if you do, we will pay the shipping price. Our 0 Fts Home Guarantee Service is provided for those customers who online ordered a given product by delivery at Lumenet, in the time period of the home of guarantee. This offer is valid for consumers and companies as well.
We will not ask for a Withdrawal Statement, as soon as the product will get back to us, we will transfer back the full purchase price within 8 days to a bank account of your choice. Also, we will on our own cost bring back the product from you.
Very important! We will only accept the failure notice of a given product bought from us through THIS form below.
When you report a failure, we will get in touch with you in two days at most, to discuss the shipment of the guaranteed products and other optional necessities. At the discussed time, our courier will take from you by item the failed product(s) and give you by item the new products.
Because the world’s biggest lighting technology manufacturers continuously better their products, we reserve the right that in given cases we will give back the “successor” of the purchased product. That usually means that the new product that you get has the same energy consumption, the same color temperature, the same form, but because of the upgrades, it is state-of-the-art.
Our 0 Fts Home Guarantee Service is provided only for those products that were ordered to a Hungarian address and the changed address is Hungarian as well. We advise you to keep safe your block for the products that are covered by our 0 Fts Home Guarantee Service. But it is not a necessary requirement because we can check it as well.
The Details of our Voluntary Guarantee at Lumenet
The lamps and other distributed by Light1 Shop Kft, the operator of Lumenet are not under the cover of mandatory guarantee, that is the 151/2003 number Parliament regulated one-year guarantee is not applicable for these products. However, many of the products distributed by Light1 Shop Kft operator of Lumenet have guarantees given by the manufacturer (e.g. Osram, Philips Eglo) or Light1 Shop Kft itself.
Our Voluntary 3-Year Repayment Guarantee is only valid for products ordered from us. This fact is checked at every Guarantee notice. If the manufacturer code of the given product is not the same as the digitally reserved code of the product distributed by us, we reserve the right for the denial of the voluntary guarantee. In case you are in doubt about the guarantee period of a given product, our staff will gladly help you. Our Voluntary Repayment Guarantee is independent from the legally correct webshop's - such is Lumenet as well - mandatory 14-day customer withdrawal right.
In case you are in doubt about the guarantee period of a given product, our staff will gladly help you.